Frequently Asked Questions
Everything you need to know about your Pulsar gaming gear and orders.
How long does shipping take for my order?
Standard domestic shipping typically takes 3-5 business days, while international orders can take 7-14 business days depending on the destination and customs processing.
What is your return policy for gaming peripherals?
We offer a 30-day return policy for items in original, unused condition with all packaging. Please note that shipping fees for non-defective returns are the responsibility of the customer.
Do Pulsar products come with a warranty?
Yes, all Pulsar gaming mice, keyboards, and accessories are covered by a 2-year limited warranty against manufacturing defects from the date of purchase.
Where can I download the latest drivers and software?
You can download the Pulsar Fusion software and latest firmware updates directly from our 'Support' page to customize your DPI, polling rate, and RGB settings.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my package?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.